Reservations Agent
We usually respond within two weeks
As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.
Key Job Responsibilities:
Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
Provide information about room availability, rates, and hotel amenities.
Ensure accurate and efficient processing of guest reservations.
Address guest inquiries and concerns related to bookings and accommodation.
Verify guest information and payment details to confirm reservations.
Offer assistance and recommendations to guests based on their preferences and needs.
Promote special offers, packages, and discounts to enhance the guest experience.
Maintain up-to-date knowledge of hotel policies, procedures, and room types.
Collaborate with the reservations team to ensure accurate room inventory management.
Assist with group reservations and bookings as needed.
Uphold a high standard of customer service and professionalism in all interactions.
Participate in ongoing training to improve reservation skills and knowledge.
Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
Adhere to the company’s environmental, health, and safety procedures and policies.
- Department
- Revenue
- Remote Status
- On Site
- Employment Type
- Full-time
About Golden Tulip Doha
Golden Tulip Doha is a five-star city hotel in the heart of Doha, just steps from the Corniche and within easy reach of the city’s cultural landmarks. It offers 193 spacious rooms, suites, studios, and apartments, combining comfort and modern hospitality for both business and leisure travellers.
Guests enjoy a full suite of amenities: a rooftop pool, fully equipped gym, spa and wellness services, free high-speed Wi-Fi, valet parking and shuttle service, and in-house dining whether at the all-day restaurant or a casual coffee lounge.
Beyond accommodation, the hotel provides event and meeting facilities for groups of up to 100 people, making it a versatile venue for gatherings, corporate events or celebrations.
At Golden Tulip Doha, we believe in delivering warm hospitality, seamless service and a welcoming environment, whether you join us as a guest or become part of our team.